Differentiators

Seven things we do better

Differentiators that Set Us Apart from Our Competition

  1. WE’LL RESPOND WITHIN 60 MINUTES OR LESS – GUARANTEED. When any of our contracted business customers call us with a computer or technology problem, we guarantee that your phone call with be either answered immediately or returned within 60 minutes (during normal business hours) or less. If we fail to respond within that time frame, the work is free.
  2. NO GEEK SPEAK. Our technicians will answer your questions in plain English, without making you or your staff feel …well, silly. All of our work is documented for your review once the trouble ticket is resolved and captured on your monthly invoice.
  3. PROACTIVE IT MANAGEMENT. All of our managed services utilize software that enables our help desk and engineers to resolve problems remotely and quickly before they cause costly downtime for your business.
  4. 100% UNCONDITIONAL SATISFACTION GUARANTEE. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
  5. WE SAVE OUR CUSTOMERS MONEY. Not only do we have competitive rates for our services but our proactive IT care helps avoid network catastrophes and downtime, saving our customers thousands of dollars a year. One of our primary objectives is to keep your people working, productive, and your business profitable.
  6. WE ARE YOUR PARTNER. As technology experts, our clients look to us as their partner and we treat them as such. You can count on us to provide cost effective and smart technology solutions that will help you grow, within your current budget.
  7. OUR INDUSTRY LEADING RETENTION RATE. For over two years we have held the industry leading retention rate at 100%, even through extremely tough economic times. Talk to our customer base. They have found value in our services and will speak highly of our responsive and professional IT support.